Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, simply contact our customer service at info@meritandjane.com to start your return process. You must provide your order number, which you received in an email or on a paper invoice directly from us.

If your return is accepted, we will send you our return address as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any questions about returns at info@meritandjane.com.

All returned items must be returned to our warehouse in Asia (Warehouse Address: Baicai Science Park, Dongcheng Street, Dongguan City, Guangdong, 523000, China).

Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item so that we can assess the problem and resolve it.

Exchange

The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

Refund

Once we receive your return package, we will process the inspection within 7 business days and issue you a full refund within this timeframe. Once the refund is processed, you should receive the money back in your account and statement within 3 business days (depending on your bank, credit card or payment processor). Refund processing time is 10 days.

Please note that it may take time for your bank or credit card company to process and post the refund. If it has been more than 15 business days since we approved your return, please contact us at info@meritandjane.com.

As our items are shipped from Asia, there may be longer transit times which we have no control over. If the items are already on their way to you, no refunds are possible. Please wait until you have received the items and then return them to us.

Contact Information

Store name: Marit & Jane

Company name: RETAIL PREMIUM SERVICE WWSE INC

Company Address: 30 N Gould St Ste R Sheridan, WY 82801, USA

Company nr.: 2025-001703259

Phone: +1 659 237 0345

Email: info@meritandjane.com

Monday to Friday | 08:00 - 16:00 (EDT)

Weekends | 10:00 - 15:00 (EDT)

We aim to respond to your inquiries within 24 hours.