Shipping policy

At Merit & Jane, we pride ourselves on serving customers in the United States with reliable and efficient shipping. Please read below to learn everything you need to know about how we ship your favorite fashion items.

1. General Shipping Information
We currently ship to all of the United States.

Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order.

2. Processing Time
Orders are usually processed within 2 to 3 business days (Monday to Friday), excluding weekends and public holidays.

During peak seasons or promotional events, processing times may be slightly longer. We will keep you informed of any delays.

3. Shipping Rates
Free Shipping – We offer free shipping on all orders, with no minimum purchase.

4. Estimated Delivery Times
Here's what you can expect once your order has been processed:

  • Processing Time: 2–3 business days (Monday to Friday)

  • Transit Time: 4–9 business days (Monday to Friday)

  • Total Delivery Time: 6–12 business days

  • Order Cut-Off Time: 6:00 PM

  • Time Zone: (GMT-05:00) Eastern Standard Time (New York)

Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

5. Shipping Restrictions
We do not ship to PO Boxes, military addresses (APO/FPO/DPO), or restricted areas. Certain items may be subject to shipping restrictions based on specific U.S. regulations or carrier restrictions.

6. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange for a new shipment, which may incur additional shipping costs.

7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately by email: info@meritandjane.com. We will work with the carrier to investigate the problem and find a solution as soon as possible.

8. Shipping Policy Update
We may update our shipping policy from time to time to comply with Google Shopping ad requirements or to improve our service. The most recent version will always be available on this page. (Last updated: January 10, 2026)

9. Contact Information

Store name: Merit & Jane

Company name: Retail Premium Service WWSE Inc.

Company Address: 30 N Gould St Ste R, Sheridan, Wyoming 82801, USA

Warehouse Address: 312 W 2nd St, Casper, Wyoming 82601, USA

Company Number: 2025-001703259

Phone: +1 765 439 6592

Email: info@meritandjane.com

Hours of Operation:
Monday to Friday | 09:00 - 17:00 (EST)
Saturdays and Sundays | 11:00 - 16:00 (EST)

Our goal is to respond to your inquiries within 24 hours.

Or contact us through our Contact Page.